Re: Re: Nonverbal Communications
Posted: Thu 3/9/2017 at 10:29 PM, in reply to LAVONNE BARCLAY
LaVonne, I almost laughed out loud at the Gemini comment. My son and his father are both Gemini and you never really know what to expect. Many times people get the wrong impression simply because of a person's demeanor. I have a coworker who is as good as gold but she wears a frown all the time. Other members of the team often wonder how I am able to get along with her because I'm totally the opposite. Simply put, I took the time to get to know her. When she is in her relaxed state, she relaxes every muscle in her face, which is interpreted as a frown or scowl. The problem here is that a customer will not have time to get to know her. They take exactly what they see at face value. This could cause miscommunication and customers will complain that the representative was not friendly. These comments directly affect the company. Another concern is that our non-verbal communication does not always match our verbal communication. Sending this mixed message can be disastrous.
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