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  • Final Exam Exam in Week Five Assignments
  • Time limit: 4 hours
  • Length: 32 questions
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Exam
1)

_____ is an act or process of presenting arguments to move, motivate, or change your audience.

(2pts)
Question 1 - _____ is an act or process of presenting arguments to move, motivate, or change your audience.
Motivation
Manipulation
Persuasion
Coercion
Affiliation
2)

The text suggests that rather than viewing a speech as a means to get everyone to agree with you, look at the concept of _____, a system of assessing the extent to which audience members respond to a persuasive message.

(2pts)
Question 2 - The text suggests that rather than viewing a speech as a means to get everyone to agree with you, look at the concept of _____, a system of assessing the extent to which audience members respond to a persuasive message.
gatekeeping
marginal gain
ratings
measurable gain
framing
3)

Knowledge of a product, field, trends in the field, and even research can make a salesperson more effective by the appeal to the principle of _____.

(2pts)
Question 3 - Knowledge of a product, field, trends in the field, and even research can make a salesperson more effective by the appeal to the principle of _____.
reciprocity
authority
consensus
scarcity
liking
4)

A persuasive speech addressed to a group of eighth graders asking them to not start taking tobacco and drugs in the future is an example of a call to action with _____ as its goal.

(2pts)
Question 4 - A persuasive speech addressed to a group of eighth graders asking them to not start taking tobacco and drugs in the future is an example of a call to action with _____ as its goal.
discontinuance
espousal
adoption
suspension
deterrance
None of the above
5)
An elevator speech:
(2pts)
Question 5 - An elevator speech:
cannot be a formal event.
is generic and nonspecific by definition.
should present a “canned” thirty-second advertising message.
should rattle off as much information as possible in a short time.
is not a full sales pitch.
None of the above
6)
_____ are brief statements that zero in on the point of a larger or longer message and are often excised from interviews and articles, and presented apart from the context in which they were originally written or spoken.
(2pts)
Question 6 - _____ are brief statements that zero in on the point of a larger or longer message and are often excised from interviews and articles, and presented apart from the context in which they were originally written or spoken.
Slogans
Expositions
Sound bites
Statements of purpose
Attention statements
None of the above
7)
The business stage of a telephone conversation:
(2pts)
Question 7 - The business stage of a telephone conversation:
is where the purpose and tone of the conversation are established.
sees greetings being reciprocated.
has both parties identifying themselves.
signals that business is concluded.
forms the substance of conversation
None of the above
8)
In a meeting, this is a list of it ems for discussion and action.
(2pts)
Question 8 - In a meeting, this is a list of it ems for discussion and action.
New business
Reports
Good of the order
Roll call
Adjournment
None of the above
9)
A media interview:
(2pts)
Question 9 - A media interview:
is not necessarily for the purpose of broadcasting.
should be avoided, if possible.
cannot be seen as a positive opportunity.
can give you an edge of credibility
is an informational interview.
All of the above
None of the above
10)
P erforming the role of introducing a person does not follow any of the rhetorical principles seminal to a business writing course.
(2pts)
Question 10 - P erforming the role of introducing a person does not follow any of the rhetorical principles seminal to a business writing course.
11)
 _____ are words, sounds, or images that compel the audience to pass them along.
(2pts)
Question 11 -  _____ are words, sounds, or images that compel the audience to pass them along.
Text messages
Viruses
Viral messages
Hyperlinks
Instant messages
None of the above
12)
Which of the following statements about the importance of communication is true?
(2pts)
Question 12 - Which of the following statements about the importance of communication is true?
Communication skills have little impact on promotion potential.
Communication improves with effort, persistence, and self-correction.
Communication cannot be learned.
Communication skills are mostly relevant to high-skilled jobs.
All of the above
None of the above
13)
Ethics refers to a set of principles or rules for correct conduct.
(2pts)
Question 13 - Ethics refers to a set of principles or rules for correct conduct.
14)
According to the text, when a word stands in for the actual event, but is not the event itself, it can be described as a _____.
(2pts)
Question 14 - According to the text, when a word stands in for the actual event, but is not the event itself, it can be described as a _____.
concept
language
code
sound
symbol
None of the above
15)
How can a communicator ensure that he uses concrete terms and examples so that his audience grasps his message better?
(2pts)
Question 15 - How can a communicator ensure that he uses concrete terms and examples so that his audience grasps his message better?
By opting for a base level of abstraction
By utilizing arbitrary words
By employing a high level of abstraction
By using symbolic words
All of the above
None of the above
16)
Self-concept is a composite of one’s self-image and self-esteem.
(2pts)
Question 16 - Self-concept is a composite of one’s self-image and self-esteem.
17)
Characteristics categorized as “Male,” “Female,” “Under 20 years of age,” “Senior citizen,” and “College graduates” would constitute:
(2pts)
Question 17 - Characteristics categorized as “Male,” “Female,” “Under 20 years of age,” “Senior citizen,” and “College graduates” would constitute:
technological tools.
historical trends.
topographic traits.
geographic factors.
demographic traits.
None of the above
18)
While writing, George only pays attention to information that reinforces his existing beliefs, and ignores or discredits information that contradicts his beliefs. This implies that George is guilty of:
(2pts)
Question 18 - While writing, George only pays attention to information that reinforces his existing beliefs, and ignores or discredits information that contradicts his beliefs. This implies that George is guilty of:
abstraction.
confirmation bias.
critical language.
gender bias.
sexist language.
None of the above
19)
Business writing often involves communication via words and symbols in ways that meet audience expectations; in many cases, the audience needs to be able to _____ the content, and _____ is secondary.
(2pts)
Question 19 - Business writing often involves communication via words and symbols in ways that meet audience expectations; in many cases, the audience needs to be able to _____ the content, and _____ is secondary.
analyze, reading
like, precision
skim, understanding
use, accuracy
access, credibility
None of the above
20)
A thesis statement should be a declarative statement, be a complete sentence, use specific language, be a single idea, and reflect consideration of the audience.
(2pts)
Question 20 - A thesis statement should be a declarative statement, be a complete sentence, use specific language, be a single idea, and reflect consideration of the audience.
21)
Which of the following statements is true?
(2pts)
Question 21 - Which of the following statements is true?
While paraphrasing you can give due credit, but your citation will be more informal. While paraphrasing, your writing should parrot the original passage and merely substitute synonyms for words in the original.
Verbatim quoting invariably attracts charges of plagiarism.
Since summarizing is an act of reductionism, the original richness in detail that surrounds the original can be maintained.
While paraphrasing, if you are satisfied that your expression of the concept can stand on its own merit, you can use it without citing the source.
All of the above
None of the above
22)
While discussing strategies to clarify your writing style, the author urges you to “count the number of conjunctions (such as “and”) in your document.” What specifically is the author hoping to achieve with this strategy?
(2pts)
Question 22 - While discussing strategies to clarify your writing style, the author urges you to “count the number of conjunctions (such as “and”) in your document.” What specifically is the author hoping to achieve with this strategy?
Eliminate archaic expressions or references
Break up long sentences
Evaluate clichés
Delete repetitious words
All of the above
None of the above
23)
_____ refers to how information is presented in a document. This can be done by using various margins, line justifications, and templates.
(2pts)
Question 23 - _____ refers to how information is presented in a document. This can be done by using various margins, line justifications, and templates.
Typefaces
Visual aids
White space
Paragraphs
All of the above
None of the above
24)
Unlike an e-mail that can support an attachment, the letter cannot have additional documents delivered with it.
(2pts)
Question 24 - Unlike an e-mail that can support an attachment, the letter cannot have additional documents delivered with it.
25)
According to the text, which part of a persuasive sales message is calculated to make the sale, make the receiver remember you, and incorporates important information, like a contact phone number?
(2pts)
Question 25 - According to the text, which part of a persuasive sales message is calculated to make the sale, make the receiver remember you, and incorporates important information, like a contact phone number?
Attention statement
Introduction
Body
Conclusion
Residual message
None of the above
26)
Sometimes, a speech may have more than one purpose.
(2pts)
Question 26 - Sometimes, a speech may have more than one purpose.
27)
When giving a speech you need to show your audience respect and honor rules by working within the time limits. Hence, you should present just the key points by:
(2pts)
Question 27 - When giving a speech you need to show your audience respect and honor rules by working within the time limits. Hence, you should present just the key points by:
narrowing your topic.
providing an abundance of background information.
stretching the time limit.
expanding the scope of the speech.
omitting to credit sources.
All of the above
None of the above
28)
In the Middle East and Latin America, the rules are generally understood by everyone, and people from these cultures tend to be more accommodating to small differences and are less concerned about whether or not everyone plays by the same rules. This implies that these cultures exhibit a(n):
(2pts)
Question 28 - In the Middle East and Latin America, the rules are generally understood by everyone, and people from these cultures tend to be more accommodating to small differences and are less concerned about whether or not everyone plays by the same rules. This implies that these cultures exhibit a(n):
implicit context
prejudiced mindset
goal-oriented attitude
explicit context
discriminatory stance
None of the above
29)
When you ask your boss if your project was approved by the client and he responds with a thumbs-up sign, he is using the non-verbal expression of:
(2pts)
Question 29 - When you ask your boss if your project was approved by the client and he responds with a thumbs-up sign, he is using the non-verbal expression of:
complementing.
masking.
emblems.
adaptors.
All of the above
None of the above
30)
The text specifically recommends recording and viewing a video of oneself speaking as a way of:
(2pts)
Question 30 - The text specifically recommends recording and viewing a video of oneself speaking as a way of:
observing one’s verbal communication.
watching audience reactions.
revising the explicit content of your speech.
improving videography skills.
using visual aids.
None of the above
31)

Discuss the difference between active voice and passive voice.

Which of these is the preferred style by business communication resources?

(20pts)
Question 31 - Discuss the difference between active voice and passive voice. Which of these is the preferred style by business communication resources?
32)

Share what you have learned from this course and how it has helped you both personally and

professionally in the area of communication.  (150 WORDS MINIMUM)

(20pts)
Question 32 - Share what you have learned from this course and how it has helped you both personally and professionally in the area of communication.  (150 WORDS MINIMUM)
This is the end of the test. You can go back and review/change your answers, or you can submit your work. Once you submit the test for grading you will not be able to change your answers and will not be able to review the questions or answers until the graded test is returned to you.