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Re: Nonverbal Communications
Posted in Collaboration]]]]]]]]] > Forums on 7/12/2017 7:50:31 PM

Nonverbal communication can be express through facial expressions, touch, your tone of voice and even your

appearance.  When dealing with customers, your nonverbal message should be clear and understandable, so the

interaction between the two of you doesn't affect the customer in a negative way. Nonverbal messages should

always coincide with what you are saying verbally.  The nonverbal message can mean one thing to you but mean

something completely different to the receiver. For example, if you smile after making a comment, one person  

may conclude that you are being funny, while another may consider the smile as a gesture of friendliness.

 

One experience of nonverbal communication being miscommunicated was when I visited a boutique a few weeks

ago.  When I entered the store, the clerk starred at me and continued to do so as I walked around the store. After

15 minutes of being uncomfortable, I headed towards the door to leave and she said, "I'm sorry to keep starring

but I have been trying to read your t-shirt since you walked in the store".  The awkwardness of the store clerk

staring at me made me feel like she was watching as if I was a thief, but she was only admiring my t-shirt.

References

Lehman, C., DuFrene, D., & Walker, R. (2016). BCOM. Boston: Cengage Learning.

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Re: Re: Nonverbal Communications
Posted in Collaboration]]]]]]]]] > Forums on 7/16/2017 10:41:04 AM

Shari, like you, I have been told that my "looks could kill".  I have a habit of making facial expression especially when I'm

listening to someone who has no clue what they are talking about.   It's a behavior that I must learn to control.  I understand

that facial expressions and gestures can be misinterpreted but also can be viewed in a positive way as well.  Nodding your head

as a gesture can be interpreted as a gesture of agreement, or a firm handshake can be a sign of respect.  So many gestures

and facial expressions can mean different things to people especially in the workplace. 

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Re: Re: Nonverbal Communications
Posted in Collaboration]]]]]]]]] > Forums on 7/16/2017 10:50:28 AM

Willie, I admire you for being able to control your facial expressions.  I, on the other hand, have a problem keeping a calm

face.  I have a habit of making facial expressions when someone is talking to me and I use my hands a lot with talking to a

person. Now that I'm more aware of my non-verbal way of communicating, I am working on doing better so nothing I do will

be taken the wrong way.  This week's lesson on non-verbal communication has been a great topic to study.

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