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Nonverbal communication There are 0 replies:
Nonverbal communication Original post: Wed 7/12/2017 at 2:59 PM

Nonverbal communication is an important in business communication. Nonverbal communication can actually speak louder than verbal communication. If a customer asks a common sense question, the employee should not give a non-agreeing face to the customer. The customer may feel insulted and leave the business grounds. I am not bad at nonverbal communication. My face is naturally calm so the only thing I have to do is use hand gestures. This really makes the customers feel like the employee cares about the message they are delivering.

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