Shari, like you, I communicate a great deal through emailing. Being cautious about the messages that you send is very
important and if not written correctly can be misinterpreted. For example, typing words in all caps can indicate that you
are shouting at the recipient. It's important to always proofread your message before you sent it to someone. Creating an
email that is too casual can be a problem as well. I agree that you must know how to properly send an email and what tone
to create when doing so.
Business Communication for Success. (2012). Saylor Academy.