Results must:
*MISSING[LBL_SEARCH_OPTIONS]*

Pick start and end date Date:
From:   
  
To:   
Nonverbal Communications There are 11 replies:
1 | 2 | 3
Next Next icon Last Last icon
Nonverbal Communications Original post: Thu 5/11/2017 at 9:25 AM

Is there ever any doubt in your mind as to the mood of a coworker upon their arrival at work? Nonverbal communication is the single most powerful form of communication.  With that in mind, discuss how important nonverbal communications are when dealing with customers. Give an example of a time when you have experienced miscommunication based on nonverbal communications.

Edited:Thu 5/11/2017 at 9:26 AM by Kathy Edwards
:
59 words - excluding quoted text
Re: Nonverbal Communications Posted: Mon 7/10/2017 at 9:18 PM, in reply to Kathy Edwards

Nonverbal communication is a very important aspect of communication. Eye contact, facial expressions, gestures, and body language can tell a story all by themselves. Nonverbal indicators can happen without a person realizing that they are relaying a message. I have really strong non verbal communication and it is sometimes hard to mask my true thoughts or feelings. I am often told that my looks can kill. I can hold my tongue, but face and body needs some work. I am a part of a daily meeting at work. The meetings can get pretty intense. I normally migrate to the back of the room just to listen and not participate. My supervisor pulled me to the side one day and asked me to be mindful of my facial expressions. He was letting me that my face shows that i am not in agreement with the message. Since then i make efforts to smile more and i am mindful to not let my thoughts show in my body language. 

25/25
for Discussion Board Forum #4
Sharii has made 0 of 1 posts and all (2) replies. Read all of these
View the assignment overview
167 words - excluding quoted text
Re: Nonverbal Communications Posted: Tue 7/11/2017 at 4:53 PM, in reply to Kathy Edwards

Nonverbal communication is an important in business communication. Nonverbal communication can actually speak louder than verbal communication. If a customer asks a common sense question, the employee should not give a non-agreeing face to the customer. The customer may feel insulted and leave the business grounds. I am not bad at nonverbal communication. My face is naturally calm so the only thing I have to do is use hand gestures. This really makes the customers feel like the employee cares about the message they are delivering.

Edited:Sun 7/16/2017 at 5:28 AM by Kathy Edwards
23/25
for Discussion Board Forum #4
Willie has made all (1) posts and all (2) replies. Read all of these
View the assignment overview
86 words - excluding quoted text
Kathy Edwards Commented:
Willie, please be mindful of your word count.
Re: Re: Nonverbal Communications Posted: Tue 7/11/2017 at 4:55 PM, in reply to Sharii A Hill

Shari, my son has the same problem with his facial expression. They can be very hard to control, but it just takes practice. A customer will feel more comfortable with an employee if they have great nonverbal communication.

Edited:Sun 7/16/2017 at 5:29 AM by Kathy Edwards
23/25
for Discussion Board Forum #4
Willie has made all (1) posts and all (2) replies. Read all of these
View the assignment overview
38 words - excluding quoted text
Kathy Edwards Commented:
Please be mindful of your word count. You will need to reply to another student in order to receive the full 25 points.
Re: Nonverbal Communications Posted: Wed 7/12/2017 at 7:50 PM, in reply to Kathy Edwards

Nonverbal communication can be express through facial expressions, touch, your tone of voice and even your

appearance.  When dealing with customers, your nonverbal message should be clear and understandable, so the

interaction between the two of you doesn't affect the customer in a negative way. Nonverbal messages should

always coincide with what you are saying verbally.  The nonverbal message can mean one thing to you but mean

something completely different to the receiver. For example, if you smile after making a comment, one person  

may conclude that you are being funny, while another may consider the smile as a gesture of friendliness.

 

One experience of nonverbal communication being miscommunicated was when I visited a boutique a few weeks

ago.  When I entered the store, the clerk starred at me and continued to do so as I walked around the store. After

15 minutes of being uncomfortable, I headed towards the door to leave and she said, "I'm sorry to keep starring

but I have been trying to read your t-shirt since you walked in the store".  The awkwardness of the store clerk

staring at me made me feel like she was watching as if I was a thief, but she was only admiring my t-shirt.

References

Lehman, C., DuFrene, D., & Walker, R. (2016). BCOM. Boston: Cengage Learning.

25/25
for Discussion Board Forum #4
Shanna has made 0 of 1 posts and all (2) replies. Read all of these
View the assignment overview
207 words - excluding quoted text
1 | 2 | 3
Next Next icon Last Last icon
Original Post New