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Discussion WK 2 There are 1 replies:
Discussion WK 2 Original post: Wed 6/28/2017 at 8:40 PM

Email, as a form of communication, has become one of the best and most effective ways to communicate in the business

world. Daily, I sent and receive an average of 20 emails. The ability to use email communications effectively is essential to

my organizations success in virtually every department.

 

Emails are a convenient way to transmit information quickly regardless of where a person or persons are located.  Emails

reduce cost on postal mailing services and long-distance telephone calling.

 

My organization can suffer from poor email etiquette when an employee does not have good writing skills. According to

our textbook, "Qualities of good writing includes: meeting the readers expectations, being clear and concise, efficient and

effective". (Business Communication for Success, 2012)  Another way my organization can suffer from poor email

etiquette is when an employee doesn't respond to an email in a timely manner. Most emails should be responded to within

24 hours.

 

 

Works Cited

Business Communication for Success. (2012). Saylor Academy.

 

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Re: Discussion WK 2 Posted: Thu 6/29/2017 at 6:45 PM, in reply to Shanna Davis

Shanna, I agree with the point of the timing with emails. If an email is not responded to within 24 hours, customers may be lost. Even if the business is very busy, there should always be multiple people on the job of checking important emails sent to the organization.

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