Is there ever any doubt in your mind as to the mood of a coworker upon their arrival at work? Nonverbal communication is the single most powerful form of communication. With that in mind, discuss how important nonverbal communications are when dealing with customers. Give an example of a time when you have experienced miscommunication based on nonverbal communications.
Nonverbal communication is the most important. Customers will see you body language before you ever speak a single word. If you want to be able to communicate effectively with customers, you will need to anticipate not only their needs, but also how they communicate. They are far more likely to communicate with someone whom they perceive as being like them, than with a perceived stranger. From dress to mannerisms and speech patterns. I experience nonverbal miscommunication a lot when ordering from my local Chinese restaurant. I only order from this restaurant when I'm ordering for my big family and they actually serve family sized meals. There is always the same person at the front counter, her English is terrible and that is one of my biggest pet peeves. I get upset when I'm trying to give a company my business and the person on the receiving of my money/business cant speak proper English. I think she can sense my attitude because she gives it to me before I can ever open my mouth to order.
Business Communication for Success.pdf. (n.d.). Retrieved February 01, 2017, from https://drive.google.com/file