Help
Go to the previous assignment Previous
Sherita's assignments
Next Go to the next assignment
Sherita's final grade is 25/25, A (100%)
Change this grade
View Sherita's detailed history
for this assignment
Feedback
You have not entered any feedback yet.
Summary
Initial Posts
Posts info 0 of 1 required posts made
Replies
Replies info all (2) required replies made
2 are new and unread
plus 2 replies beyond the requirement
2 are new and unread
All Initial Posts
0 of 1 required posts made
All Replies
At least 2 replies in the Discussion Board 4 topic
Check New
Re: Nonverbal Communications
Posted in Collaboration > Forums on 2/1/2017 4:27:19 PM

YES, I can tell what mood when someone walks in at my job office in the morning by their facial expression and posture.

Nonverbal Communication is very important when dealing with customers. When dealing with customers it's good to make eye contact and smile when required, that way the customer is attentive and is taking in the information with the aim of dealing with it. It's good to be mindful of your body language as each movement can show feelings to what you are saying with your words.

I use to work in retail. You have to walk around and see if customers needed help. One time I walked up to a lady to see is she needed any help. Soon as I open my mouth to see if she needed help, she gave me an ugly look and walked away. My nonverbal communication was not rude, I was smiling and tried to make eye contact. I just look at it as she was having a bad day. Her nonverbal communication threw me off.

 

www.skillsyouneed.com

 

Check New
Re: Re: Nonverbal Communications
Posted in Collaboration > Forums on 2/3/2017 6:12:57 PM

Eddie,

I understand where you are coming from. They start to judge you soon as you step in the building. Everyone knows the saying "Don’t judge a book by it’s cover”. The reality is that you are judged by what you wear and who you with. 

I'm sure it's hard for you being head band director. People are judging the band by what you look like.

Nonverbal cues may not mean what others think they do. There could be any number of reasons why a person looks at a watch, coughs, or rubs their eyes. All nonverbal behavior should be interpreted within a specific context.

 

Check New
Re: Re: Nonverbal Communications
Posted in Collaboration > Forums on 2/3/2017 6:19:08 PM

Romell,

I experience the same thing at my job day to day. The thing is you never know what someone is going thru in their life outside of work. I have some co workers that I can tell when their day is bad. They not talking to no one and looking down, I just try to stay out of their personal space.

Sometimes we are unaware of the nonverbal cues we send we you are having a bad day. Without intending it, our nonverbal messages let others know how we are feeling.

 

Check New
Re: Re: Re: Nonverbal Communications
Posted in Collaboration > Forums on 2/3/2017 6:22:45 PM

Toi,

 

Oh wow, she sounds very rude. Some managers need to do some kind of communication class, because I think their position go to their head sometimes.

But I have across people who will non verbally show you to leave them alone.

Go to the previous assignment Previous
Sherita's assignments
Next Go to the next assignment