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Effective Writing Skills There are 19 replies:
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Re: Re: Effective Writing Skills Posted: Wed 1/18/2017 at 7:40 PM, in reply to Romell Deleon Chaney

Wow! I wasn't aware that those places use phones. Are we taking text or strictly calling a person for verbal communication?

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Re: Effective Writing Skills Posted: Wed 1/18/2017 at 8:10 PM, in reply to Kathy Edwards

How many hours do you spend communicating by email every day? Most of us would answer, "Too many!"  Will your organization suffer from poor email communications? Why or why not? Provide examples.

 

In my opinion, I do answer way to many emails in and 8 hour day.  Since our last class with Professor Wells, I've gotten a new job. I am now a Program Assistant for the state of Georgia in the Division of Family and Children Services and if I don't answer my email in a timely manner it may cost a child his/her life. I am responsible for assigning cases to case workers in 2 Regions for a total of 17 counties. The State Department relies heavily on email as it is our first line of communication. We are responsible for the medical insurance for newly fostered children and newly adopted children most of these kids have been abused physically and need emergency same day medical attention and if I don't open my email, then their case wont be processed that same day which means no coverage on a very critical day. 

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Re: Re: Effective Writing Skills Posted: Wed 1/18/2017 at 8:20 PM, in reply to Romell Deleon Chaney

Romell,

I agree, I think it depends on the department within the business. In payment processing we would call each other more than email. It was easier to have someone on the phone and ask them to look at the account in question at the same time that you were, this would help us problem solve quicker! With the State Department, email is the quickest way to get questions answered and cases processed because of the volume of information that is needed to access client information and files. 

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Re: Re: Effective Writing Skills Posted: Wed 1/18/2017 at 8:30 PM, in reply to Sherita Nicole Tuck

Sherita, 

You're right, if those invoices don't match up with money there is a problem. Not to mention late fee assessments, monies not being received on time. Also when you have to call customers to confirm info it is very important that you come with the correct calculations, you don't want to make your company look bad. Do you send out emailed invoices to customers yourself or is it done by automated systems? The reason I asked is because we could send out invoice statement in a special automated program. It would be very interesting to know if you did them yourself and if so how would you insure the accuracy of the info in the invoice?

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Re: Re: Effective Writing Skills Posted: Fri 1/20/2017 at 1:17 PM, in reply to Sherita Nicole Tuck

Sherita, I can see how poor correspondence could affect your company. Business owners should strive to ensure that the correct information has been shared with employees and customers. In those instances where poor communication takes place, it has resulted in companies losing revenue. Oftentimes, consumers will discontinue their relationship with a company, if they continue to receive poor communication. Poor communication also gives the impression that the company does not give attention to detail. Poor communication will affect the company's reputation in the community -- that translates into dollars!

Thanks for your post.

Professor Wells

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