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Nonverbal Communications Original post: Thu 12/29/2016 at 10:41 AM

Is there ever any doubt in your mind as to the mood of a coworker upon their arrival at work? Nonverbal communication is the single most powerful form of communication.  With that in mind, discuss how important nonverbal communications are when dealing with customers. Give an example of a time when you have experienced miscommunication based on nonverbal communications.

Edited:Thu 12/29/2016 at 10:41 AM by Kathy Edwards
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59 words - excluding quoted text
Re: Nonverbal Communications Posted: Wed 2/1/2017 at 1:58 PM, in reply to Kathy Edwards

 

What makes nonverbal communication so important is that from the time a customer sees you, you are begin judge. Your greeting, facial expressions, appearance, even the company who may be with you are all being taken in.  Before my position as head band director I used to dress extremely very casual.  Once I was appointed the position I had to constantly be told to stand out from the rest of the staff, because I am the new face of the Marching 100.  That was hard for me to except because my mentor Mr. Edwin H. Hampton, founder of the Marching 100, was the only face I’ve ever seen when I thought of the Marching 100.   What I was missing was the fact that I was now in front of the band and demanding that they look and sound good was something that had to be taught by example.  If walked up to a potential client for a performance and they don’t like what they see in me then the chances of getting that performance decreases.  Let’s look at this from a point scale.  70% would get us the performance. From the time I walk up if I wasn’t dress to par they have deducted 10%.  I may be with someone that they may find offensive which causes me to lose another 15%. My lack of eye contact walking up and extending my hand can cost me another 10%.  By this time I am at 65% and would have lost the performance before I even say hello.

 

Business Communication for Success.pdf. (n.d.). Retrieved February 01, 2017, from https://drive.google.com/file/d/0B9h-xQsghbs_TXZuVVZOUUU1V2M/view

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Re: Nonverbal Communications Posted: Wed 2/1/2017 at 4:27 PM, in reply to Kathy Edwards

YES, I can tell what mood when someone walks in at my job office in the morning by their facial expression and posture.

Nonverbal Communication is very important when dealing with customers. When dealing with customers it's good to make eye contact and smile when required, that way the customer is attentive and is taking in the information with the aim of dealing with it. It's good to be mindful of your body language as each movement can show feelings to what you are saying with your words.

I use to work in retail. You have to walk around and see if customers needed help. One time I walked up to a lady to see is she needed any help. Soon as I open my mouth to see if she needed help, she gave me an ugly look and walked away. My nonverbal communication was not rude, I was smiling and tried to make eye contact. I just look at it as she was having a bad day. Her nonverbal communication threw me off.

 

www.skillsyouneed.com

 

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Re: Nonverbal Communications Posted: Wed 2/1/2017 at 6:45 PM, in reply to Kathy Edwards

Is there any doubt in your mind as to the mood of a coworker upon their arrival to work? Nonverbal communication is the single most powerful form of communication. With that in mind, discuss how important nonverbal communications are when dealing with customers. Give an example of a time when you have experienced miscommunication based on nonverbal communnication.

     I have been that coworker that's been in a bad mood upon arriving to work. It can sometimes affect your work especially when dealing with customers. Nonverbal communication is very important in the workplace because when speaking to someone it's very important to make eye contact, watch your tone of voice and even facial expressions. These things can not only affect you as an employee, but the company as a whole. I had a coworker that got complaints a lot about nonverbel communication. She wouldn't greet customers and just simply ignored them until it was time for them to checkout. She eventually got fired because of her unfriendlyness. 

 

 

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Re: Nonverbal Communications Posted: Wed 2/1/2017 at 7:24 PM, in reply to Kathy Edwards

Is there ever any doubt in your mind as to the mood of a coworker upon their arrival at work? Nonverbal communication is the single most powerful form of communication.  With that in mind, discuss how important nonverbal communications are when dealing with customers. Give an example of a time when you have experienced miscommunication based on nonverbal communications.

Professor Wells,

Nonverbal communication is the most important. Customers will see you body language before you ever speak a single word. If you want to be able to communicate effectively with customers, you will need to anticipate not only their needs, but also how they communicate. They are far more likely to communicate with someone whom they perceive as being like them, than with a perceived stranger. From dress to mannerisms and speech patterns. I experience nonverbal miscommunication a lot when ordering from my local Chinese restaurant. I only order from this restaurant when I'm ordering for my big family and they actually serve family sized meals. There is always the same person at the front counter, her English is terrible and that is one of my biggest pet peeves. I get upset when I'm trying to give a company my business and the person on the receiving of my money/business cant speak proper English. I think she can sense my attitude because she gives it to me before I can ever open my mouth to order.

 

 

Business Communication for Success.pdf. (n.d.). Retrieved February 01, 2017, from https://drive.google.com/file 

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