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ESSAY QUESTIONS BUS368

ALL QUESTIONS COME DIRECTLY FROM CHAPTERS 1 - 3.

1)

List six ways suggested by Seiler and Beall to improve perceptions of our audience.

(5pts)
Question 1 - List six ways suggested by Seiler and Beall to improve perceptions of our audience.
2)

What is the importance of visuals in communication? What should one remember when using them?

(5pts)
Question 2 - What is the importance of visuals in communication? What should one remember when using them?
3)

List five of the undesirable results of poor communication in business discussed by Susan Washburn in the book The Miscommunication Gap.

(5pts)
Question 3 - List five of the undesirable results of poor communication in business discussed by Susan Washburn in the book The Miscommunication Gap.
4)

What are the components of the communication process?

(5pts)
Question 4 - What are the components of the communication process?
Exam
5)

Which of the following aspects of “self” is most resistant to change?

(2pts)
Question 5 - Which of the following aspects of “self” is most resistant to change?
Preferences
View-points
Values
Attitudes
Beliefs
None of the above
6)
You come from a community that values prudence and is averse to risk. So you pay little attention to a colleague plying shares of a new internet company. Your behavior is a specifically a function of your:
(2pts)
Question 6 - You come from a community that values prudence and is averse to risk. So you pay little attention to a colleague plying shares of a new internet company. Your behavior is a specifically a function of your:
physical characteristics.
emotional state.
economic status.
psychological state.
cultural background.
None of the above
7)
Which of the following statements is true?
(2pts)
Question 7 - Which of the following statements is true?
Evaluating sources is mainly required only for electronic sources and not for printed ones.
Ethical concerns forbid you to quote from your sources.
When you are looking for a specific kind of information, metasearch engines can lead you right up to the desired results.
There is an abundance of online information that is incomplete, outdated, misleading, or downright false.
Lying by omission will not expose your organization to liability.
All of the above
8)
Which channel of communication would be most suitable when you need a fast, inexpensive connection with a colleague over a small issue, limited amount of information, and are looking for a swift response?
(2pts)
Question 8 - Which channel of communication would be most suitable when you need a fast, inexpensive connection with a colleague over a small issue, limited amount of information, and are looking for a swift response?
Fax
Instant messaging or text message
Letter
Report
Proposal
None of the above
9)
Your _____ is how you feel about yourself; your feelings of self-worth, self-acceptance, and self-respect.
(2pts)
Question 9 - Your _____ is how you feel about yourself; your feelings of self-worth, self-acceptance, and self-respect.
self-promotion
self-centeredness
self-seeking
self-aggrandizement
self-esteem
None of the above
10)
Self-concept is a composite of one’s self-image and self-esteem.
(2pts)
Question 10 - Self-concept is a composite of one’s self-image and self-esteem.
11)
Samantha was asked to create a report investigating reasons for poor company sales figures in the previous quarter. However, Samantha based some of her material on information from one of the sales persons, who, it later turned out, gave incorrect and biased information. Samantha should have done a better job of:
(2pts)
Question 11 - Samantha was asked to create a report investigating reasons for poor company sales figures in the previous quarter. However, Samantha based some of her material on information from one of the sales persons, who, it later turned out, gave incorrect and biased information. Samantha should have done a better job of:
staying organized.
evaluating her sources.
doing online research.
paraphrasing information
behaving ethically.
None of the above
12)
Perhaps the most vital strategy for _____ while doing online research is to open a blank page in your word processor and title it “Sources.” Each time you find a Web page that contains what you believe may be useful and relevant information, copy the URL and paste it on this “Sources” page.
(2pts)
Question 12 - Perhaps the most vital strategy for _____ while doing online research is to open a blank page in your word processor and title it “Sources.” Each time you find a Web page that contains what you believe may be useful and relevant information, copy the URL and paste it on this “Sources” page.
ensuring spontaneity
staying organized
maximizing distractions
undermining credibility
disguising plagiarism
None of the above
13)
The members of a group have been given the task of jumping over a set of 3-feet tall hurdles. The differences in how each member perceives this task is primarily a function of their:
(2pts)
Question 13 - The members of a group have been given the task of jumping over a set of 3-feet tall hurdles. The differences in how each member perceives this task is primarily a function of their:
values.
cultural background.
habits.
physical characteristics.
psychological state.
None of the above
14)
According to the text, the action of sorting competing messages, or choosing stimuli, is called:
(2pts)
Question 14 - According to the text, the action of sorting competing messages, or choosing stimuli, is called:
permutation.
combination.
classification.
assorting.
selection.
None of the above
15)
Which of the following elements of communication is designated as optional because business writing sometimes only needs to report facts and data objectively, without making any interpretation or pointing to any cause-effect relationship?
(2pts)
Question 15 - Which of the following elements of communication is designated as optional because business writing sometimes only needs to report facts and data objectively, without making any interpretation or pointing to any cause-effect relationship?
Who
Where
When
Why
What
None of the above
16)
Cooley’s looking glass-self reinforces how we look to others and how they view us, treat us and interact with us to gain insight of our own identity.
(2pts)
Question 16 - Cooley’s looking glass-self reinforces how we look to others and how they view us, treat us and interact with us to gain insight of our own identity.
17)
Characteristics categorized as “Male,” “Female,” “Under 20 years of age,” “Senior citizen,” and “College graduates” would constitute:
(2pts)
Question 17 - Characteristics categorized as “Male,” “Female,” “Under 20 years of age,” “Senior citizen,” and “College graduates” would constitute:
geographic factors.
demographic traits.
technological tools.
topographic traits.
historical trends.
None of the above
18)
When you write a document or give a presentation, you may not be able to anticipate all the ways an audience might organize the information you present or how they might use it
(2pts)
Question 18 - When you write a document or give a presentation, you may not be able to anticipate all the ways an audience might organize the information you present or how they might use it
19)

According to the text a(n) _____ communicator is open-minded, and able to accept ideas that may be strongly opposed to his or her own beliefs and values.

(2pts)
Question 19 - According to the text a(n) _____ communicator is open-minded, and able to accept ideas that may be strongly opposed to his or her own beliefs and values.
nonjudgmental
honest
conservative
ineffective
perceptive
None of the above
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