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Amber submitted this attempt on time on Sunday, April 17 at 7:00 PM Amber spent 1 hour 8 minutes of the maximum 4 hours taking the attempt
Amber took this exam from IP address 71.12.197.97
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Exam
1)
2/2
2/2

_____ is an act or process of presenting arguments to move, motivate, or change your audience.

(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
Coercion
Unselected
Motivation
Correct Selected
Persuasion
Unselected
Affiliation
Unselected
Manipulation
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2)
2/2
2/2

The text suggests that rather than viewing a speech as a means to get everyone to agree with you, look at the concept of _____, a system of assessing the extent to which audience members respond to a persuasive message.

(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Correct Selected
measurable gain
Unselected
marginal gain
Unselected
gatekeeping
Unselected
ratings
Unselected
framing
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3)
2/2
2/2

Knowledge of a product, field, trends in the field, and even research can make a salesperson more effective by the appeal to the principle of _____.

(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
liking
Correct Selected
authority
Unselected
reciprocity
Unselected
consensus
Unselected
scarcity
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4)
2/2
2/2

A persuasive speech addressed to a group of eighth graders asking them to not start taking tobacco and drugs in the future is an example of a call to action with _____ as its goal.

(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
suspension
Unselected
discontinuance
Unselected
espousal
Correct Selected
deterrance
Unselected
adoption
Unselected
None of the above
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5)
2/2
2/2
An elevator speech:
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
should rattle off as much information as possible in a short time.
Unselected
should present a “canned” thirty-second advertising message.
Unselected
is generic and nonspecific by definition.
Correct Selected
is not a full sales pitch.
Unselected
cannot be a formal event.
Unselected
None of the above
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6)
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2/2
_____ are brief statements that zero in on the point of a larger or longer message and are often excised from interviews and articles, and presented apart from the context in which they were originally written or spoken.
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
Attention statements
Unselected
Slogans
Unselected
Expositions
Correct Selected
Sound bites
Unselected
Statements of purpose
Unselected
None of the above
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7)
0/2
0/2
The business stage of a telephone conversation:
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
signals that business is concluded.
Unselected
has both parties identifying themselves.
Unscored Unselected
forms the substance of conversation
Incorrect Selected
is where the purpose and tone of the conversation are established.
Unselected
sees greetings being reciprocated.
Unselected
None of the above
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8)
2/2
2/2
In a meeting, this is a list of it ems for discussion and action.
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Correct Selected
New business
Unselected
Good of the order
Unselected
Adjournment
Unselected
Reports
Unselected
Roll call
Unselected
None of the above
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9)
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0/2
A media interview:
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
is not necessarily for the purpose of broadcasting.
Unselected
should be avoided, if possible.
Unselected
is an informational interview.
Unscored Unselected
can give you an edge of credibility
Unselected
cannot be seen as a positive opportunity.
Unselected
All of the above
Incorrect Selected
None of the above
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10)
2/2
2/2
P erforming the role of introducing a person does not follow any of the rhetorical principles seminal to a business writing course.
(2pts)
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Unselected True
Correct
Selected False
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11)
2/2
2/2
 _____ are words, sounds, or images that compel the audience to pass them along.
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
Instant messages
Unselected
Hyperlinks
Correct Selected
Viral messages
Unselected
Text messages
Unselected
Viruses
Unselected
None of the above
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12)
2/2
2/2
Which of the following statements about the importance of communication is true?
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
Communication skills are mostly relevant to high-skilled jobs.
Unselected
Communication skills have little impact on promotion potential.
Correct Selected
Communication improves with effort, persistence, and self-correction.
Unselected
Communication cannot be learned.
Unselected
All of the above
Unselected
None of the above
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13)
2/2
2/2
Ethics refers to a set of principles or rules for correct conduct.
(2pts)
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Correct
Selected True
Unselected False
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14)
0/2
0/2
According to the text, when a word stands in for the actual event, but is not the event itself, it can be described as a _____.
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
concept
Unscored Unselected
symbol
Unselected
language
Unselected
code
Incorrect Selected
sound
Unselected
None of the above
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15)
2/2
2/2
How can a communicator ensure that he uses concrete terms and examples so that his audience grasps his message better?
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
By utilizing arbitrary words
Correct Selected
By opting for a base level of abstraction
Unselected
By using symbolic words
Unselected
By employing a high level of abstraction
Unselected
All of the above
Unselected
None of the above
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16)
2/2
2/2
Self-concept is a composite of one’s self-image and self-esteem.
(2pts)
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Correct
Selected True
Unselected False
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17)
2/2
2/2
Characteristics categorized as “Male,” “Female,” “Under 20 years of age,” “Senior citizen,” and “College graduates” would constitute:
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
geographic factors.
Unselected
topographic traits.
Unselected
historical trends.
Correct Selected
demographic traits.
Unselected
technological tools.
Unselected
None of the above
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18)
2/2
2/2
While writing, George only pays attention to information that reinforces his existing beliefs, and ignores or discredits information that contradicts his beliefs. This implies that George is guilty of:
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
sexist language.
Correct Selected
confirmation bias.
Unselected
critical language.
Unselected
abstraction.
Unselected
gender bias.
Unselected
None of the above
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19)
2/2
2/2
Business writing often involves communication via words and symbols in ways that meet audience expectations; in many cases, the audience needs to be able to _____ the content, and _____ is secondary.
(2pts)
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Student Results Multiple Choice Multiple Choice Options
Unselected
use, accuracy
Unselected
like, precision
Unselected
access, credibility
Correct Selected
analyze, reading
Unselected
skim, understanding
Unselected
None of the above
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20)
2/2
2/2
A thesis statement should be a declarative statement, be a complete sentence, use specific language, be a single idea, and reflect consideration of the audience.
(2pts)
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Correct
Selected True
Unselected False
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21)
0/2
0/2
Which of the following statements is true?
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
Verbatim quoting invariably attracts charges of plagiarism.
Unselected
While paraphrasing, if you are satisfied that your expression of the concept can stand on its own merit, you can use it without citing the source.
Unscored Unselected
While paraphrasing you can give due credit, but your citation will be more informal. While paraphrasing, your writing should parrot the original passage and merely substitute synonyms for words in the original.
Unselected
Since summarizing is an act of reductionism, the original richness in detail that surrounds the original can be maintained.
Incorrect Selected
All of the above
Unselected
None of the above
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22)
2/2
2/2
While discussing strategies to clarify your writing style, the author urges you to “count the number of conjunctions (such as “and”) in your document.” What specifically is the author hoping to achieve with this strategy?
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
Delete repetitious words
Correct Selected
Break up long sentences
Unselected
Evaluate clichés
Unselected
Eliminate archaic expressions or references
Unselected
All of the above
Unselected
None of the above
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23)
0/2
0/2
_____ refers to how information is presented in a document. This can be done by using various margins, line justifications, and templates.
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
Visual aids
Incorrect Selected
White space
Unselected
Paragraphs
Unselected
Typefaces
Unselected
All of the above
Unscored Unselected
None of the above
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24)
2/2
2/2
Unlike an e-mail that can support an attachment, the letter cannot have additional documents delivered with it.
(2pts)
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Unselected True
Correct
Selected False
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25)
2/2
2/2
According to the text, which part of a persuasive sales message is calculated to make the sale, make the receiver remember you, and incorporates important information, like a contact phone number?
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
Attention statement
Unselected
Introduction
Unselected
Body
Unselected
Conclusion
Correct Selected
Residual message
Unselected
None of the above
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26)
2/2
2/2
Sometimes, a speech may have more than one purpose.
(2pts)
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Correct
Selected True
Unselected False
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27)
2/2
2/2
When giving a speech you need to show your audience respect and honor rules by working within the time limits. Hence, you should present just the key points by:
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Correct Selected
narrowing your topic.
Unselected
providing an abundance of background information.
Unselected
stretching the time limit.
Unselected
expanding the scope of the speech.
Unselected
omitting to credit sources.
Unselected
All of the above
Unselected
None of the above
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28)
2/2
2/2
In the Middle East and Latin America, the rules are generally understood by everyone, and people from these cultures tend to be more accommodating to small differences and are less concerned about whether or not everyone plays by the same rules. This implies that these cultures exhibit a(n):
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Correct Selected
implicit context
Unselected
explicit context
Unselected
goal-oriented attitude
Unselected
prejudiced mindset
Unselected
discriminatory stance
Unselected
None of the above
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29)
2/2
2/2
When you ask your boss if your project was approved by the client and he responds with a thumbs-up sign, he is using the non-verbal expression of:
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
complementing.
Correct Selected
emblems.
Unselected
masking.
Unselected
adaptors.
Unselected
All of the above
Unselected
None of the above
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30)
0/2
0/2
The text specifically recommends recording and viewing a video of oneself speaking as a way of:
(2pts)
Expand question and response
Student Results Multiple Choice Multiple Choice Options
Unselected
using visual aids.
Incorrect Selected
observing one’s verbal communication.
Unselected
watching audience reactions.
Unselected
improving videography skills.
Unselected
revising the explicit content of your speech.
Unscored Unselected
None of the above
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31)
20/20
20/20

Discuss the difference between active voice and passive voice.

Which of these is the preferred style by business communication resources?

(20pts)
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Amber's answers

Active voice is a clear choice for a variety of contexts, but not all. It deemphasizes the doer of the action. It is shorter and more precise. Passive voice is where the subject receives the action. It allows the writer to avoid personal references or personal pronouns. Business communication recommend active style. 

Word count: 52 words
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32)
20/20
20/20

Share what you have learned from this course and how it has helped you both personally and

professionally in the area of communication.  (150 WORDS MINIMUM)

(20pts)
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Amber's answers

According to the text, "communication is an activity, skill, and art that incorporates lessons learned across a wide spectrum of human knowledge." Communication can improve with if individuals apply time and effort. It is also important to consider our audience. Communication can also be verbal and non verbal.  We can prepare ourselves to excel in the workplace and socially by simply having an open mind. Embracing cultural, socio-economic, and value differences can only be beneficial. You have the opportunity to learn, share, and collaborate with people that could yield positive results. I have experienced this when working on many projects in work and school. I know that if I had not been in that environment different to what I was accustomed to, I would not view the world with optimism. These skills along with personal experiences will enable me to be an effective communicator in my personal and in the professional world. 

 

Word count: 152 words
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