BUS 368 S2F - Business Communications - Coursework

1)

_____ is an act or process of presenting arguments to move, motivate, or change your audience.

(2pts)

Select Coercion as your answer	Coercion
Select Motivation as your answer	Motivation
Select Manipulation as your answer	Manipulation
Select Persuasion as your answer	Persuasion
Select Affiliation as your answer	Affiliation

2)

The text suggests that rather than viewing a speech as a means to get everyone to agree with you, look at the concept of _____, a system of assessing the extent to which audience members respond to a persuasive message.

(2pts)

Select measurable gain as your answer	measurable gain
Select marginal gain as your answer	marginal gain
Select ratings as your answer	ratings
Select framing as your answer	framing
Select gatekeeping as your answer	gatekeeping

3)

Knowledge of a product, field, trends in the field, and even research can make a salesperson more effective by the appeal to the principle of _____.

(2pts)

Select reciprocity as your answer	reciprocity
Select liking as your answer	liking
Select scarcity as your answer	scarcity
Select authority as your answer	authority
Select consensus as your answer	consensus

4)

A persuasive speech addressed to a group of eighth graders asking them to not start taking tobacco and drugs in the future is an example of a call to action with _____ as its goal.

(2pts)

Select deterrance as your answer	deterrance
Select adoption as your answer	adoption
Select suspension as your answer	suspension
Select discontinuance as your answer	discontinuance
Select espousal as your answer	espousal
Select as your answer	None of the above

5)

An elevator speech:

(2pts)

Select cannot be a formal event. as your answer	cannot be a formal event.
Select should present a “canned” thirty-second advertising message. as your answer	should present a “canned” thirty-second advertising message.
Select is generic and nonspecific by definition. as your answer	is generic and nonspecific by definition.
Select is not a full sales pitch. as your answer	is not a full sales pitch.
Select should rattle off as much information as possible in a short time. as your answer	should rattle off as much information as possible in a short time.
Select as your answer	None of the above

6)

_____ are brief statements that zero in on the point of a larger or longer message and are often excised from interviews and articles, and presented apart from the context in which they were originally written or spoken.

(2pts)

Select Statements of purpose as your answer	Statements of purpose
Select Sound bites as your answer	Sound bites
Select Attention statements as your answer	Attention statements
Select Expositions as your answer	Expositions
Select Slogans as your answer	Slogans
Select as your answer	None of the above

7)

The business stage of a telephone conversation:

(2pts)

Select forms the substance of conversation as your answer	forms the substance of conversation
Select sees greetings being reciprocated. as your answer	sees greetings being reciprocated.
Select is where the purpose and tone of the conversation are established. as your answer	is where the purpose and tone of the conversation are established.
Select has both parties identifying themselves. as your answer	has both parties identifying themselves.
Select signals that business is concluded. as your answer	signals that business is concluded.
Select as your answer	None of the above

8)

In a meeting, this is a list of it ems for discussion and action.

(2pts)

Select New business as your answer	New business
Select Reports as your answer	Reports
Select Roll call as your answer	Roll call
Select Good of the order as your answer	Good of the order
Select Adjournment as your answer	Adjournment
Select as your answer	None of the above

9)

A media interview:

(2pts)

Select cannot be seen as a positive opportunity. as your answer	cannot be seen as a positive opportunity.
Select is an informational interview. as your answer	is an informational interview.
Select can give you an edge of credibility as your answer	can give you an edge of credibility
Select is not necessarily for the purpose of broadcasting. as your answer	is not necessarily for the purpose of broadcasting.
Select should be avoided, if possible. as your answer	should be avoided, if possible.
Select as your answer	All of the above
Select as your answer	None of the above

10)

P erforming the role of introducing a person does not follow any of the rhetorical principles seminal to a business writing course.

(2pts)

True
False

11)

_____ are words, sounds, or images that compel the audience to pass them along.

(2pts)

Select Hyperlinks as your answer	Hyperlinks
Select Text messages as your answer	Text messages
Select Viral messages as your answer	Viral messages
Select Viruses as your answer	Viruses
Select Instant messages as your answer	Instant messages
Select as your answer	None of the above

12)

Which of the following statements about the importance of communication is true?

(2pts)

Select Communication improves with effort, persistence, and self-correction. as your answer	Communication improves with effort, persistence, and self-correction.
Select Communication skills have little impact on promotion potential. as your answer	Communication skills have little impact on promotion potential.
Select Communication cannot be learned. as your answer	Communication cannot be learned.
Select Communication skills are mostly relevant to high-skilled jobs. as your answer	Communication skills are mostly relevant to high-skilled jobs.
Select as your answer	All of the above
Select as your answer	None of the above

13)

Ethics refers to a set of principles or rules for correct conduct.

(2pts)

True
False

14)

According to the text, when a word stands in for the actual event, but is not the event itself, it can be described as a _____.

(2pts)

Select code as your answer	code
Select sound as your answer	sound
Select concept as your answer	concept
Select language as your answer	language
Select symbol as your answer	symbol
Select as your answer	None of the above

15)

How can a communicator ensure that he uses concrete terms and examples so that his audience grasps his message better?

(2pts)

Select By using symbolic words as your answer	By using symbolic words
Select By employing a high level of abstraction as your answer	By employing a high level of abstraction
Select By opting for a base level of abstraction as your answer	By opting for a base level of abstraction
Select By utilizing arbitrary words as your answer	By utilizing arbitrary words
Select as your answer	All of the above
Select as your answer	None of the above

16)

Self-concept is a composite of one’s self-image and self-esteem.

(2pts)

True
False

17)

Characteristics categorized as “Male,” “Female,” “Under 20 years of age,” “Senior citizen,” and “College graduates” would constitute:

Great post about chronic about work I Get more help from your post I found so many blogs related to this But do not get that much information also I found some interesting information about Авто кликер

(2pts)

Select topographic traits. as your answer	topographic traits.
Select historical trends. as your answer	historical trends.
Select demographic traits. as your answer	demographic traits.
Select geographic factors. as your answer	geographic factors.
Select technological tools. as your answer	technological tools.
Select as your answer	None of the above

18)

While writing, George only pays attention to information that reinforces his existing beliefs, and ignores or discredits information that contradicts his beliefs. This implies that George is guilty of:

(2pts)

Select critical language. as your answer	critical language.
Select abstraction. as your answer	abstraction.
Select confirmation bias. as your answer	confirmation bias.
Select sexist language. as your answer	sexist language.
Select gender bias. as your answer	gender bias.
Select as your answer	None of the above

19)

Business writing often involves communication via words and symbols in ways that meet audience expectations; in many cases, the audience needs to be able to _____ the content, and _____ is secondary.

(2pts)

Select access, credibility as your answer	access, credibility
Select skim, understanding as your answer	skim, understanding
Select use, accuracy as your answer	use, accuracy
Select like, precision as your answer	like, precision
Select analyze, reading as your answer	analyze, reading
Select as your answer	None of the above

20)

A thesis statement should be a declarative statement, be a complete sentence, use specific language, be a single idea, and reflect consideration of the audience.

(2pts)

True
False

21)

Which of the following statements is true?

(2pts)

Select While paraphrasing, if you are satisfied that your expression of the concept can stand on its own merit, you can use it without citing the source. as your answer	While paraphrasing, if you are satisfied that your expression of the concept can stand on its own merit, you can use it without citing the source.
Select Verbatim quoting invariably attracts charges of plagiarism. as your answer	Verbatim quoting invariably attracts charges of plagiarism.
Select Since summarizing is an act of reductionism, the original richness in detail that surrounds the original can be maintained. as your answer	Since summarizing is an act of reductionism, the original richness in detail that surrounds the original can be maintained.
Select While paraphrasing you can give due credit, but your citation will be more informal. While paraphrasing, your writing should parrot the original passage and merely substitute synonyms for words in the original. as your answer	While paraphrasing you can give due credit, but your citation will be more informal. While paraphrasing, your writing should parrot the original passage and merely substitute synonyms for words in the original.
Select as your answer	All of the above
Select as your answer	None of the above

22)

While discussing strategies to clarify your writing style, the author urges you to “count the number of conjunctions (such as “and”) in your document.” What specifically is the author hoping to achieve with this strategy?

(2pts)

Select Evaluate clichés as your answer	Evaluate clichés
Select Delete repetitious words as your answer	Delete repetitious words
Select Break up long sentences as your answer	Break up long sentences
Select Eliminate archaic expressions or references as your answer	Eliminate archaic expressions or references
Select as your answer	All of the above
Select as your answer	None of the above

23)

_____ refers to how information is presented in a document. This can be done by using various margins, line justifications, and templates.

(2pts)

Select White space as your answer	White space
Select Paragraphs as your answer	Paragraphs
Select Typefaces as your answer	Typefaces
Select Visual aids as your answer	Visual aids
Select as your answer	All of the above
Select as your answer	None of the above

24)

According to the text, which part of a persuasive sales message is calculated to make the sale, make the receiver remember you, and incorporates important information, like a contact phone number?

(2pts)

Select Attention statement as your answer	Attention statement
Select Introduction as your answer	Introduction
Select Body as your answer	Body
Select Conclusion as your answer	Conclusion
Select Residual message as your answer	Residual message
Select as your answer	None of the above

25)

Sometimes, a speech may have more than one purpose.

(2pts)

True
False

26)

When giving a speech you need to show your audience respect and honor rules by working within the time limits. Hence, you should present just the key points by:

(2pts)

Select narrowing your topic. as your answer	narrowing your topic.
Select providing an abundance of background information. as your answer	providing an abundance of background information.
Select stretching the time limit. as your answer	stretching the time limit.
Select expanding the scope of the speech. as your answer	expanding the scope of the speech.
Select omitting to credit sources. as your answer	omitting to credit sources.
Select as your answer	All of the above
Select as your answer	None of the above

27)

In the Middle East and Latin America, the rules are generally understood by everyone, and people from these cultures tend to be more accommodating to small differences and are less concerned about whether or not everyone plays by the same rules. This implies that these cultures exhibit a(n):

(2pts)

Select goal-oriented attitude as your answer	goal-oriented attitude
Select explicit context as your answer	explicit context
Select discriminatory stance as your answer	discriminatory stance
Select prejudiced mindset as your answer	prejudiced mindset
Select implicit context as your answer	implicit context
Select as your answer	None of the above

28)

When you ask your boss if your project was approved by the client and he responds with a thumbs-up sign, he is using the non-verbal expression of:

(2pts)

Select adaptors. as your answer	adaptors.
Select emblems. as your answer	emblems.
Select masking. as your answer	masking.
Select complementing. as your answer	complementing.
Select as your answer	All of the above
Select as your answer	None of the above

29)

The text specifically recommends recording and viewing a video of oneself speaking as a way of:

(2pts)

Select improving videography skills. as your answer	improving videography skills.
Select observing one’s verbal communication. as your answer	observing one’s verbal communication.
Select revising the explicit content of your speech. as your answer	revising the explicit content of your speech.
Select using visual aids. as your answer	using visual aids.
Select watching audience reactions. as your answer	watching audience reactions.
Select as your answer	None of the above

30)

Discuss the difference between active voice and passive voice.

Which of these is the preferred style by business communication resources?

(20pts)

31)

Share what you have learned from this course and how it has helped you both personally and

professionally in the area of communication. (150 WORDS MINIMUM)

(20pts)