List five of the undesirable results of poor communication in business discussed by Susan Washburn in the book The Miscommunication Gap.
In a article titled "The Miscommunication Gap" Susan Washburn lists several undesirable results of poor communication in business:
Schedule slippage (delays, missed deadlines)
Inefficiency and rework
Loss of productivity
Damaged relationships, loss of productivity, conflict, inefficiency and rework, missed opportunities.