Is there any doubt in your mind as to the mood of a coworker upon their arrival to work? Nonverbal communication is the single most powerful form of communication. With that in mind, discuss how important nonverbal communications are when dealing with customers. Give an example of a time when you have experienced miscommunication based on nonverbal communnication.
I have been that coworker that's been in a bad mood upon arriving to work. It can sometimes affect your work especially when dealing with customers. Nonverbal communication is very important in the workplace because when speaking to someone it's very important to make eye contact, watch your tone of voice and even facial expressions. These things can not only affect you as an employee, but the company as a whole. I had a coworker that got complaints a lot about nonverbel communication. She wouldn't greet customers and just simply ignored them until it was time for them to checkout. She eventually got fired because of her unfriendlyness.